SHIPPING TO THE UNITED STATES

Standard Shipping

• We offer standard flat-rate shipping on most domestic orders. Orders of $250 or more ship free within the United States.. 

• Domestic orders typically arrive within 5–8 business days, depending on the destination.

• All orders shipping to a physical U.S. address are sent via UPS, USPS, or FedEx. Orders shipping to P.O. Boxes, APO, FPO, or military addresses are sent via USPS and may require additional time in transit.

During periods of high volume, particularly in the spring and summer months, please allow an additional 2–3 business days for order processing and verification. Delivery may take up to 5 business days once your order has shipped.

Made-to-order items typically ship within two to three weeks from the date your order is placed.

Please keep an eye on your parcel as it moves through the courier system. Once an order has been picked up by USPS, UPS, or FedEx, we are no longer able to make changes or control delivery. After delivery is confirmed, we recommend contacting the courier directly with any post-delivery questions or concerns.

All pre-order items typically ship within 45 days from the date of purchase.

Rush orders are processed in one to two business days at an additional fee of $30.00 per garment. Please contact us prior to placing a rush order. Some of our garments are made to order, thus rush processing may not be available depending on our production schedule. Once you receive confirmation that we can rush your order, please submit your $30.00 fee per garment here.

SHIPPING INTERNATIONALLY

All international orders are shipped via USPS Priority Mail International, with an estimated delivery window of 10–14 business days.

Please note that international shipments may be held by your local customs authority. In accordance with international regulations, we are required to declare the full value and exact contents of each package. All international customers are solely responsible for any customs duties, import taxes, or fees assessed by their local government or postal service.

The shipping rates quoted at checkout do not include any customs duties or tax charges that may apply to your order.

Chen Burkett New York is not responsible for any customs duties, taxes, or fees imposed by local authorities.

We ship internationally to the following destinations: Austria, Belgium, Czech Republic, Denmark , Finland, France, Germany, Greece, Ireland, Italy , Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Canada, Australia, Malaysia, South Africa.

United States Military Addresses (APO/FPO)

LOST ORDERS

Please provide the correct shipping address while placing your order. Once your parcel has been shipped, no changes can be made. You must call the post office or the courier company used to ship your package to arrange and address update if needed. CBNY will not be responsible for lost parcels due to negligence on customers part. No complimentary replacements will be provided.

Chen Burkett New York does will not accept responsibility for parcels that have been reported as delivered or delayed by USPS/Fedex/UPS. We do not issue refunds or replace items for parcels that the courier confirms as being delivered or parcels that are otherwise delayed or missing. Please file a claim with USPS/Fedex/USPS.